---
title: "2025 Field Study : Evaluate customer experience automation tools in e-commerce"
description: Download the 2025 independent field study that tested current CX automation platforms in high-stakes customer scenarios.
image: https://get.alhena.ai/hubfs/11c3bc6a-81f2-41b9-a555-826db4d0c82d.png
---

[![Alhena AI Logo](https://get.alhena.ai/hs-fs/hubfs/Alhena%20AI%20Logo.png?width=200&height=63&name=Alhena%20AI%20Logo.png "Alhena AI Logo")](http://gleen.ai/)

# 2025 Field Study: Real-World Stress Test of CX Automation Tools

See how today’s top AI support systems *actually* perform under pressure.

![11c3bc6a-81f2-41b9-a555-826db4d0c82d](https://get.alhena.ai/hs-fs/hubfs/11c3bc6a-81f2-41b9-a555-826db4d0c82d.png?width=1536&height=1024&name=11c3bc6a-81f2-41b9-a555-826db4d0c82d.png)

# What You'll Get:

**🔍 Transparent Evaluation Framework**  
A repeatable, structured methodology to assess AI assistants

**📊 Results That Cut Through the Noise**  
No tall claims. Just stress-tested results from the wild.

**🧠 Discover how leading systems fared**  
In handling context, emotion, memory, localization, brand tone and where they fall short.

![tatcha](https://get.alhena.ai/hubfs/tatcha.svg) ![butchercrowd-1](https://get.alhena.ai/hubfs/butchercrowd-1.svg) ![puffy-1](https://get.alhena.ai/hubfs/puffy-1.svg) ![leandata](https://get.alhena.ai/hubfs/leandata.svg) ![matterlabs](https://get.alhena.ai/hubfs/matterlabs.svg) ![dimo](https://get.alhena.ai/hubfs/dimo.svg) ![catalyst](https://get.alhena.ai/hubfs/catalyst.svg) ![litermi](https://get.alhena.ai/hubfs/litermi.svg) ![totango](https://get.alhena.ai/hubfs/totango.svg) ![Immutable](https://get.alhena.ai/hubfs/Immutable.svg) ![Fareye](https://get.alhena.ai/hubfs/Fareye.svg) ![bellhop](https://get.alhena.ai/hubfs/bellhop.svg) ![natix](https://get.alhena.ai/hubfs/natix.svg) ![fairybell](https://get.alhena.ai/hubfs/fairybell.svg)

![tatcha](https://get.alhena.ai/hubfs/tatcha.svg) ![butchercrowd-1](https://get.alhena.ai/hubfs/butchercrowd-1.svg) ![puffy-1](https://get.alhena.ai/hubfs/puffy-1.svg) ![leandata](https://get.alhena.ai/hubfs/leandata.svg) ![matterlabs](https://get.alhena.ai/hubfs/matterlabs.svg) ![dimo](https://get.alhena.ai/hubfs/dimo.svg) ![catalyst](https://get.alhena.ai/hubfs/catalyst.svg) ![litermi](https://get.alhena.ai/hubfs/litermi.svg) ![totango](https://get.alhena.ai/hubfs/totango.svg) ![Immutable](https://get.alhena.ai/hubfs/Immutable.svg) ![Fareye](https://get.alhena.ai/hubfs/Fareye.svg) ![bellhop](https://get.alhena.ai/hubfs/bellhop.svg) ![natix](https://get.alhena.ai/hubfs/natix.svg) ![fairybell](https://get.alhena.ai/hubfs/fairybell.svg)

# 🎯 Who This Report Is For?

![roi](https://get.alhena.ai/hs-fs/hubfs/roi.png?width=128&height=128&name=roi.png "roi")

### CX Leaders evaluating automation ROI

![online-shop](https://get.alhena.ai/hs-fs/hubfs/online-shop.png?width=128&height=128&name=online-shop.png "online-shop")

### **E-commerce brands** planning 2025 upgrades

![proof-reading](https://get.alhena.ai/hs-fs/hubfs/proof-reading.png?width=128&height=128&name=proof-reading.png "proof-reading")

### Ops and Tech teams who want proof, not promises

# 📥 Arm yourself with data, not decks

### This is the only report built to stress test automation tools *as customers actually experience them*.

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